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Basic Troubleshooting Information About Your FOCUS V CARTA

Focus V Carta Troubleshooting

The best-selling Focus V Carta V2 Electric Dab Rig is equipped with the latest technology the smoking industry has to offer. Although this device is easy to use, both new and long-time users may have questions or experience minor issues with their unit. KING’s Pipe is here to help, and we’ve created this page to help users answer questions, resolve issues, and get the most out of their dab rig.

Focus V Carta troubleshooting LED battery light color information

Focus V Carta Not Turning On

If you’re having problems turning your Focus V Carta on, chances are the battery may be to blame.

Troubleshooting a new Focus V Carta:

  • Make sure you charge your new Carta unit (using the included charger) for two hours before use.
  • Check if the battery caps have been removed.
  • Check for any material, dust, or damage that may be causing the interruption of energy flow.

Troubleshooting a used unit:

  • Check for any dust, material, or damage.

Focus V Carta Not Heating Up

If your Focus V Carta is on but not heating up, the atomizer may be the issue.

Blinking blue LEDs indicate the unit is in the process of heating up. When the LEDs turn green, it’s ready.

Troubleshooting the Focus V Carta’s atomizer:

  • Check the connection of the wire between the atomizer and the metallic part of the atomizer. The atomizer shouldn’t be screwed on too tightly, as this may cause connectivity issues and heating problems.
  • If the atomizer is properly placed and there are no connection issues, check the atomizer itself for any material, dust, or damage that may be causing the problem.

Maximizing the Use of Your Focus V Carta

The Bluetooth capability of this dab rig makes for a smooth smoking experience. When you’ve finished troubleshooting your Focus V Carta and you’re ready to use it, here are a few essential tips:

  • Place your product in the quartz insert. Focus V advises using no more than 0.2–0.3 grams.
  • Turn on the app and set the unit’s temperature between 700° to 720° F.
  • Take a long, slow hit with a small to medium load. The Carta is not designed for gram dabs!
  • Important: do not overload the unit, as performance may suffer and cleaning will be more difficult.
  • Clean the unit with rubbing alcohol and a cotton swab between each use or between users.

How to Clean Your Focus V Carta

In addition to troubleshooting your Focus V Carta, the key to reducing issues is to keep the Everlast atomizer and other vape parts clean every time you use it. If the atomizer isn’t clean or is too full of concentrate, the Carta does not recognize that it is attached and won't heat up. Here’s a video showing how to clean the Carta Atomizer.


Focus V Carta Warranty Information

The manufacturer, Focus V, provides warranties on their products.

  • Focus V Carta Base - 1 Year
  • Carta Everlast Atomizer - 6 Months
  • Carta Dry Herb Atomizer - 90 Days

 

*Focus V asks us to direct our customers to them if their products have any issues. Please kindly contact the manufacturer at support@focusv.com if your Carta or its accessories are having problems. We suggest you attach a video showing the malfunction, as well. They will take care of you.


Trouble Shooting Guide Video

Flashing LED Guide: 8 Red Flashes


Flashing LED Guide: 8 White Flashes


Flashing LED Guide: 7 Red Flashes


Flashing LED Guide: 3 Orange Flashes


Flashing LED Guide: 5 Yellow Flashes


Flashing LED Guide: 3 Yellow Flashes



Focus V Carta Accessories

Focus V Carta Everlast Atomizer

focus v carta everlast atomizer wax

 

Focus V Carta Bucket - Quartz or Titanium

focus v carta insert bucket

 

Focus V Carta Dry Herb Atomizer

focus v carta dry herb atomizer

 

Focus V Carta Glass Top

focus v carta glass top

 

 


21 Responses

Robert

Robert

August 12, 2021

I cant preset the temperature over 500°F
Is there a problem with my device or am I doing something wrong?

Jayvon Bennett

Jayvon Bennett

August 12, 2021

My Carta isn’t charging, wont turn on for anything. I tried resetting but didn’t help anything.

Jose

Jose

March 31, 2021

My carta v focus is dividing me 2 yellow blinking lights and I can’t find what it means on the internet can u help me? Thank you.

Nate Jensen

Nate Jensen

March 31, 2021

My carta heats up fine and I start to hit it and it stopes pulling for some reason I deep cleaned it and got it working again but it keeps happening where I’ll heat up and try to puff but nothing happens and it dosent perc…. any advice on how to fix this?

Thanks🧐

Cheryl Davis Bullock

Cheryl Davis Bullock

January 30, 2021

AGREE – mine is going back tomorrow. Got it today, and it is too hard to figure out. Flashes green, but will not heat up. I went to FAQ page… yikes

Edward Lamson

Edward Lamson

December 20, 2020

What the hell are the battery caps do you mean the little plastic piece I’ve charged the device press 5 times LED lights blink White 3 times vibrates shuts off can I get some help here

Chris d

Chris d

December 14, 2020

My carta v is flashing but wont turn blue or heat up. Ive charged it all the way. I have no idea why it would do this i hardly used it

Stephanie

Stephanie

November 24, 2020

This same thing is happening to ours:
“My carta heats up fine and I start to hit it and it stopes pulling for some reason I deep cleaned it and got it working again but it keeps happening where I’ll heat up and try to puff but nothing happens and it doesn’t perc

Dan October 28, 2020"

Dan

Dan

October 28, 2020

My carta heats up fine and I start to hit it and it stopes pulling for some reason I deep cleaned it and got it working again but it keeps happening where I’ll heat up and try to puff but nothing happens and it dosent perc

Ivan

Ivan

September 30, 2020

8 blinking lights and costumer service of hell. Feel scammed!

Susan

Susan

September 27, 2020

Just paid $250 and it won’t work. Heats up slightly and then does nothing. I’ve wiped it clean and changed the bucket but still nothing. Such a disappointment. Can someone please help me figure this out? It’s brand new. So frustrating!

Susan

Susan

September 27, 2020

Just paid $250 and it won’t work. Heats up slightly and then does nothing. I’ve wiped it clean and changed the bucket but still nothing. Such a disappointment. Can someone please help me figure this out? It’s brand new. So frustrating!

Phil

Phil

September 24, 2020

So i’ve had my carta rig for awhile now. I’ve cleaned it multiple times and i cant even load the batteries without all the leds shining a bright green like its ready to hit. But no heat. Even when powered down.

Jay

Jay

August 04, 2020

I see I’m not alone. This product is a huge waste of $250. Mine will not turn on as well after charging for 2.5 hours. I wouldn’t recommend. I wish I would have seen that tons of customers are having the same exact issue before the recommended purchase.

Justin

Justin

July 02, 2020

Got a new Carta, couldn’t figure out why when we plugged it in for its first charge, it was flashing and vibrating. This page helped me figure out that the batterie caps were still on. 😂

Thanks! Problem solved.

Alex

Alex

June 11, 2020

Just purchased about a month ago. Same issue as everyone here. Not much else to be said

Phil

Phil

June 06, 2020

Yea, i’ve done all of these, yet my carta wont turn at all.. Honestly… worst 250$ i’ve ever spent i wish i just bought a regular enail instead of this.

Chris Schaftlein

Chris Schaftlein

May 19, 2020

I’m having the same problem except I can’t even get mine to hit it just melted the wax a bit

Dean

Dean

May 11, 2020

Same issue here, this thing has never really worked, now it won’t heat up even though it flashes green likes it’s ready…from the net it seems there are defective units with bad software that they need to replace…looking for customer support number now…

Evan Baklas

Evan Baklas

May 08, 2020

My v CARTA turns on with the blue led and I start heating it and it vibrates and turns green to show me its ready but when I try using it it won’t hit I only got this a couple weeks ago I already cleaned and checked everything I’m disappointed

Terrance A Davis Jr

Terrance A Davis Jr

May 06, 2020

I bought a Carta Focus V yesterday. The first time I used it I got a decent hit, but now it won’t heat up. I click 5x to turn it on but when I click to change temp it vibrates for a moment the lights turn blue, flash once, turn green and flash 4x and then (i assume) goes into standby. It never heats up. I tried scouring the internet, I checked the batteries, the connections, checked the atomizer, I fully charged it. I’m at a standstill, and pretty disappointed so far. Please advise.
Thank you for your time and consideration.

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