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$20 OFF Orders $130+ w/ Code “KP20” |FREE SHIPPINGS🇺🇸

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Shipping Policy

Due to COVID-19, USPS, UPS and FedEx currently take longer than usual to deliver the packages. Please contact the carrier for more information.



About FREE SHIPPING

It's simple! We here at KING's Pipe Online Headshop value our customers and provide FREE SHIPPING (via USPS or UPS - 3-7 day delivery) on ALL orders, to any location in the United States, including Hawaii and Alaska. Enjoy free shipping on all items throughout our online store!

Discreet Shipping

It is our prerogative at KING's Pipe Online Headshop to take our customer's privacy into consideration, which is why we ensure discreet shipping for every order.

Following a purchase, products are wrapped in bubble wraps and shipped to you in an unmarked box or envelope, with a shipping label showing "Big Knoll" as our name and FRAGILE sticker on the packaging.

We may add signature confirmation on high-value orders


We aren't responsible for packages that are stolen or lost after the tracking information shows "delivered." If the package is stolen or lost, it is not our responsibility to recover or replace the product for loss. You have to claim a loss at the shipping carrier, like USPS, Fedex or UPS.


Other Shipping Choices

We currently offer the following carriers:

  • FedEx
  • USPS
  • UPS

Aside from our standard 7-Day free shipping, faster alternatives via USPS, UPS and FedEx are available. USPS and FedEx shipping rates are based on the weight of the package and your location. Before the final checkout page, you may opt for a faster shipping method of your choice and continue on to place your order. These shipping options are non-refundable. If in the event of a canceled order which has already been sent out, KING's Pipe will only refund the actual price of your purchase, NOT INCLUDING the alternate shipping fee.

Please be advised that the expected delivery date provided by your carrier of choice, are merely estimates and DO NOT guarantee arrival. This is especially pertaining to USPS Priority Mail Service. Possible factors affecting ETA could be weather conditions, etc. Please understand that KING's Pipe will not be held responsible for such occurrences. Thank you!

 

* Since the beginning of April, 2021, UPS states that UPS 2nd Day Air is NOT guaranteed to be delivered on time. FedEx states the same for FedEx 2 Day. Therefore, we won't refund the shipping fee for UPS 2nd Day Air and FedEX 2 Day even if the packages get delayed.

UPS does NOT deliver on Saturdays.

* If you place your order on a Friday and would want it to be delivered the next day, please use USPS Priority Express. If you would prefer to use UPS, please contact us so we can manually modify the shipping options for your order for it to be delivered the next day. Please note that additional charges will apply.

Stolen or Lost Packages

KING's Pipe is NOT responsible for stolen or lost packages after the shipping carrier marks as "delivered." Please ask all your house members if anyone accidentally took your package. If no one has it, please contact the shipping carrier and file a claim. 

Turnaround Time

All orders are usually shipped within 24 hours of purchase. If an order is placed during operating hours, then it's likely to be sent out that day. Please understand that during peak seasons, packaging may possibly be delayed to 48 hours. Business hours are Monday - Friday from 10am - 4pm PST (as we are located in the West Coast) Also, KING's Pipe Offices are closed during major holidays.

Business hours are Monday - Friday from 9am - 5pm PST (as we are located in the West Coast) Also, KING's Pipe Offices are closed during major holidays.

Order Tracking

We will send you an updated email with your tracking number included, once your order has been shipped. Please understand that we solely rely on the tracking information to serve as proof of delivery, so once a tracking number states "Delivered", we cannot be held liable for lost or misplaced packages. In this unfortunate instance, you must contact the courier of your choice for additional assistance.

Fedex Ground® Estimated Transit Time

Fedex Ground Estimated Transit Time Map


Damaged Products

If you somehow receive a damaged product, please contact KING's Pipe immediately at support@kings-pipe.com with photos of the following:

  • If you notice damage before removing the bubble wrap, please take a picture of the inside of the delivery box while your purchase is still intact.
  • Snap another picture of the outside of the delivery box.
  • Once unwrapped, take a picture of the damaged item.
  • Then please take a close up shot of the damaged part(s).

All damaged products must be reported to us within 72 hours of delivery. It is YOUR RESPONSIBILITY to check all the items upon delivery. KING's Pipe will not be held responsible for broken parts or products not reported to us in a timely manner. Once we receive your email, we will respond within the day or the next possible business day. We thank you for your understanding.

For items damaged during shipping, please keep the glass in its box away from harm. Do not discard the item.

 

Missing Products

If you somehow do not receive a certain part or product, please contact KING's Pipe immediately at support@kings-pipe.comwith photos of the following:

  • Please take a picture of the inside of the delivery box while your purchases are still intact.
  • Once unwrapped, take a picture of ALL the items included in the package next to your Order Invoice - Packing Slip.

All missing pieces or products must be reported to us within 48 hours of delivery. It is YOUR RESPONSIBILITYto check all the items upon delivery. KING's Pipe will not be held responsible for missing parts or products not reported to us within the given timeframe. Once we receive your email, we will respond within the day or the next possible business day. We thank you for your understanding.

 

Return Policy

Please check our Return Policy Page.

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