Shipping Policy

About FREE SHIPPING

It's simple! We here at KING's Pipe Online Headshop value our customers and provide FREE SHIPPING (via USPS - 7 day delivery) on ALL orders, to any location in the United States, including Hawaii and Alaska. Enjoy free shipping on all items throughout our online store!

Discreet Shipping

It is our prerogative at KING's Pipe Online Headshop to take our customer's privacy into consideration, which is why we ensure discreet shipping for every order.

Following a purchase, products are shipped to you in an unmarked box or envelope, with a shipping label and FRAGILE sticker on the packaging.

Other Shipping Choices

We currently offer the following carriers:

  • FedEx
  • USPS

Aside from our standard 7-Day free shipping, faster alternatives via USPS and FedEx are available. USPS and FedEx shipping rates are based on the weight of the package and your location. Before the final checkout page, you may opt for a faster shipping method of your choice and continue on to place your order. These shipping options are non-refundable. If in the event of a cancelled order which has already been sent out, KING's Pipe will only refund the actual price of your purchase, NOT INCLUDING the alternate shipping fee.

Please be advised that the expected delivery date provided by your carrier of choice, are merely estimates and DO NOT guarantee arrival. This is especially pertaining to USPS Priority Mail Service. Possible factors affecting ETA could be weather conditions, etc. Please understand that KING's Pipe will not be held responsible for such occurrences. Thank you!

Turnaround Time

All orders are usually shipped within 24 hours of purchase. If an order is placed during operating hours, then it's likely to be sent out that day. Please understand that during peak seasons, packaging may possibly be delayed to 48 hours.

Business hours are Monday - Friday from 9am - 5pm PST (as we are located in the West Coast) Also, KING's Pipe Offices are closed during major holidays.

Some PURR GLASS products are shipped in 2-3 Business Days or might be longer. Please make sure to thoroughly check the availability on Purr Glass product pages.

Order Tracking

We will send you an updated email with your tracking number included, once your order has been shipped.

FedEx Ground® Estimated Transit Time

FedRd Ground Estimated Transit Time Map

Damaged Products

If you somehow receive a damaged product, please contact KING's Pipe immediately at support@kings-pipe.com with photos of the following:

  • If you notice damage before removing the bubble wrap, please take a picture of the inside of the delivery box while your purchase is still intact.
  • Snap another picture of the outside of the delivery box.
  • Once unwrapped, take a picture of the damaged item.
  • Then please take a close up shot of the damaged part(s).

All damaged products must be reported to us within 72 hours of delivery. It is YOUR RESPONSIBILITY to check all the items upon delivery. KING's Pipe will not be held responsible for broken parts or products not reported to us in a timely manner. Once we receive your email, we will respond within the day or the next possible business day. We thank you for your understanding.

For items damaged during shipping, please keep the glass in its box away from harm. Do not discard the item.

 

Missing Products

If you somehow do not receive a certain part or product, please contact KING's Pipe immediately at support@kings-pipe.com with photos of the following:

  • Please take a picture of the inside of the delivery box while your purchases are still intact.
  • Once unwrapped, take a picture of ALL the items included in the package next to your Order Invoice - Packing Slip.

All missing pieces or products must be reported to us within 48 hours of delivery. It is YOUR RESPONSIBILITY to check all the items upon delivery. KING's Pipe will not be held responsible for missing parts or products not reported to us within the given timeframe. Once we receive your email, we will respond within the day or the next possible business day. We thank you for your understanding.

 

Return Policy

Please check our Return Policy Page.
$1 Days
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