KING's Pipe Return Policy
Thanks for shopping at KING's Pipe Online Headshop.
If you are not entirely satisfied with your purchase, we're here to help.
After your order has been shipped, cancellations are not possible because your package is on the way to your shipping address. To initiate a return, please email us for specific instructions. Be aware that our return center has a different address than the one on your shipping label, and we will provide you with the correct return details. Once we receive and inspect your returned items, we will proceed with your refund if everything is in order.
Returns or Exchanges
No Hassle Easy Returns
Before returning a product, please contact us at support@kings-pipe.com. Please wait until you receive our written return authorization, instructions, and correct return address before shipping your item.
For standard returns or exchanges, you must ship the item back within 14 calendar days of delivery. Items shipped after this deadline will not be accepted unless an extension has been confirmed by KING's Pipe in writing. Please contact us promptly so we can provide instructions before the deadline.
Factors affecting eligibility for a standard return or exchange are as follows:
- If unsatisfied with your purchase, please state your reasons.
- Item must be UNUSED, UNDAMAGED, and in its ORIGINAL CONDITION. If your item arrived damaged or has an issue discovered during your initial inspection, please follow the “Damaged Products / Issues” process below before returning it.
- Must be in the ORIGINAL packaging.
- You must present the RECEIPT or proof of purchase.
Please understand that KING's Pipe does not accept used merchandise under our standard return policy. Further instructions, including the return procedure and our return address, will be sent to you in response to your initial email. Thank you!
If inspection shows that an item submitted as a standard return has been used, the return will be declined and the item will be shipped back to you, unless otherwise required by applicable law or agreed to by KING's Pipe in writing. Requests involving defective products or applicable warranty rights are reviewed separately.
Damaged Products / Issues
Please inspect all items upon delivery. Report shipping damage or issues found during your initial inspection, including cracks or leaks, to support@kings-pipe.com within 72 hours of delivery, as described in the “Damaged Products / Issues” section of our Shipping Policy.
The 14-day standard return or exchange period does not extend the 72-hour shipping-damage reporting deadline. Requests involving damaged items are reviewed under our damage-reporting process rather than our standard return process.
If you believe your item arrived damaged, please contact us within that reporting window and follow the instructions in our Shipping Policy. Do not use the damaged item or discard the item or its packaging.
Damage reported after 72 hours will be reviewed individually. Acceptance of a return, refund, or replacement under this process is not guaranteed. Any exception must be confirmed by KING's Pipe in writing before you ship the item back.
If a defect becomes apparent after your initial inspection, please contact us promptly with your order number and details of the problem so we can review the issue and any applicable warranty rights.
The reporting deadlines and standard return restrictions in this policy do not limit any rights or remedies available under applicable law.
Refunds
No Restocking Fee
Once you ship the item back to us, we will notify you immediately upon arrival at our facility. The returned item will then be thoroughly inspected and an email stating the status of your refund will be sent to you.
If your return is approved, we will initiate a refund to your credit card or original mode of payment (please note: completion of the refund process takes approximately 24–72 hours to reflect depending on your bank, credit card company, or financial institution). You will NOT be charged a restocking fee. Original shipping charges are handled as described below.
Shipping for Returns/Exchanges
For standard returns or exchanges, you will be responsible for paying the shipping cost to return the item to our facility. We do not reimburse return shipping costs unless otherwise agreed to by KING's Pipe in writing or required by applicable law.
Original shipping charges paid at checkout, including charges for faster shipping, are non-refundable for standard returns. An approved refund will cover the returned merchandise and applicable sales tax, excluding those original shipping charges. We will not deduct the same shipping charge again from the merchandise refund.
If your order originally received free shipping, we will not deduct an outbound shipping charge from your approved standard return refund.
Once you have shipped the item, please email us the tracking number so we can track your return.
How to Return
- Contact us by email if you would like to return or exchange a product. Please include a brief reason explaining why.
- Wait for our written return authorization, instructions, and correct return address.
- Please pack the product carefully in the original box and ship it back within the applicable return shipping deadline. We recommend you add shipping insurance.
- Email us a tracking number.
- We will inspect your product and notify you once we receive it.
- Upon approval, we will issue a refund or process an exchange, whichever you choose, and notify you by email.
Contact Us
If you have any further questions on how to return your item to us, please contact:
