Return Policy

KING's Pipe Return Policy

Thanks for shopping at KING's Pipe Online Headshop.

If you are not entirely satisfied with your purchase, we're here to help.

Returns or Exchanges

No Hassle Easy Returns

Before returning a product, please NOTIFY us at support@kings-pipe.com. We need to be aware when a package is en route to our facility.

You have 14 calendar days from the date of order delivery, to return or exchange an item bought from our site. Please be advised that anything shipped to us EXCEEDING 14 calendar days will NOT BE ACCEPTED.
Factors affecting eligibility for a return or an exchange are as follows:

  • If unsatisfied with your purchase, please state your reasons.
  • Item must be UNUSED and in the SAME CONDITION that you received it in.
  • Must be in the ORIGINAL packaging.
  • You must present the RECEIPT or proof of purchase.

Please understand that KING's Pipe will not accept any form of used merchandise. Further instructions including procedure & our company address will be sent to you in response to your initial email. Thank you!

We don't accept USED PRODUCT returns for any reason. If we find during inspection, that an item has been used, we will have USPS return the package to you.

Refunds

No Restocking Fee

Once you ship the item back to us, we will notify you immediately upon arrival at our facility. The returned item will then be thoroughly inspected and an email stating the status of your refund will be sent to you.

If your return is approved, we will initiate a refund to your credit card or original mode of payment (*please note: completion of refund process takes approximately 24-72 hours to reflect depending on your bank, credit card company, or financial institution). You will NOT be charged with a restocking fee. However, if you opted for a faster shipping option, that is non-refundable.

Shipping for Returns

You will be responsible for paying for your own shipping costs to return the item back to our facility. If you are approved for a refund and you had initially opted for KING's Pipe's FREE SHIPPING, the cost of the original shipping (from us to you) will be deducted from your refund.

Once the item has been shipped out, you must provide a TRACKING number to us via email for safe measure.

How to Return

  1. Contact us by email if you would like to return/exchange a product, please include a brief reason explaining why.
  2. We will, in turn, respond to your email with our return address.
  3. Please pack the product carefully in the original box and ship it back to us. We recommend you add shipping insurance.
  4. Email us a tracking number.
  5. We will inspect your product & notify you once we receive it.
  6. Upon approval, we will email you to issue a refund or process an exchange (whichever you choose).

Contact Us

If you have any further questions on how to return your item to us, please contact:

support@kings-pipe.com
$1 Days
$2 Hours
$3 Minutes
$4 Seconds
{ "en":{ "general": { "field": { "required": "Required", "actions": "Actions", "top_btn": "Top" }, "accessibility": { "skip_to_content": "Skip to content", "close_modal": "Close (esc)" }, "meta": { "tags": "Tagged \"[[ tags ]]\"", "page": "Page [[ page ]]" }, "404": { "title": "404 Page Not Found", "subtext": "The page you requested does not exist.", "link": "Continue shopping" }, "pagination": { "previous": "Previous", "next": "Next", "current_page": "Page [[ current ]] of [[ total ]]" }, "password_page": { "opening_soon": "Opening Soon", "login_form_heading": "Enter store using password", "login_form_password_label": "Password", "login_form_password_placeholder": "Your password", "login_form_submit": "Enter", "signup_form_email_label": "Email", "signup_form_success": "We will send you an email right before we open!", "password_link": "Enter using password", "powered_by_shopify_html": "This shop will be powered by [[ shopify ]]" }, "social": { "share_on_facebook": "Share", "share_on_twitter": "Tweet", "share_on_pinterest": "Pin it", "alt_text": { "share_on_facebook": "Share on Facebook", "share_on_twitter": "Tweet on Twitter", "share_on_pinterest": "Pin on Pinterest" } }, "search": { "no_results_html": "Your search for \"[[ terms ]]\" did not yield any results.", "results_with_count": { "one": "[[ count ]] result for \"[[ terms ]]\"", "other": "[[ count ]] results for \"[[ terms ]]\"" }, "title": "Search our site", "placeholder": "Search", "submit": "Submit", "close": "Close search" }, "newsletter_form": { "newsletter_email": "Join our mailing list", "email_placeholder": "Email address", "confirmation": "Thanks for subscribing", "submit": "Subscribe", "show_me_text": "Do not show me again" }, "filters": { "show_more": "Show More", "show_less": "Show Less" }, "breadcrumbs": { "home": "Home", "create_account": "Create account", "account": "Account", "addresses": "Addresses" }, "item": { "remove": "Remove Item" } }, "sections": { "header": { "top_header_login": "Login", "top_header_register": "Register", "top_header_wishlist": "Wish list", "register_dropdown": "No account? Create one here", "forgot": "Forgot password", "all_collection": "All Collections", "world_wide_delivery": "Worldwide delivery", "shipping_text": "Free UK Delivery on orders over £ 100", "hot_line": "Hot line" }, "menu": { "mobile_menu_tab": "Menu", "mobile_account_tab": "Account", "mobile_settings_tab": "Settings" }, "slideshow": { "next_slide": "Next slide", "previous_slide": "Previous slide", "pause_slideshow": "Pause slideshow", "play_slideshow": "Play slideshow", "play_video": "Play video", "close_video": "Close video" }, "map": { "get_directions": "Get directions", "address_error": "Error looking up that address", "address_no_results": "No results for that address" } }, "blogs": { "article": { "view_all": "View all", "all_topics": "All topics", "by_author": "by [[ author ]]", "posted_in": "Posted in", "read_more": "Read more", "back_to_blog": "Back to [[ title ]]" }, "comments": { "title": "Leave a comment", "name": "Name", "email": "Email", "message": "Message", "post": "Post comment", "moderated": "Please note, comments must be approved before they are published", "success_moderated": "Your comment was posted successfully. We will publish it in a little while, as our blog is moderated.", "success": "Your comment was posted successfully! Thank you!", "comments_with_count": { "one": "[[ count ]] comment", "other": "[[ count ]] comments" } } }, "cart": { "general": { "title": "Your cart", "note": "Add a note to your order", "remove": "Remove", "subtotal": "Subtotal", "savings": "You're saving", "shipping_at_checkout": "Shipping & taxes calculated at checkout", "update": "Update", "checkout": "Process Check out", "empty": "Your cart is currently empty.", "cookies_required": "Enable cookies to use the shopping cart", "edit": "Edit", "cancel": "Cancel", "continue_shopping": "Continue shopping", "recently_added_item": "Recently added item(s)", "remove_item": "Remove This Item", "view_and_edit_cart": "View and edit cart", "clear": "Clear cart", "empty_page_title": "Shopping Cart is Empty", "here": "here", "empty_continue_html": "Click here to continue shopping.", "processing": "Processing...", "items_count_label" : "[[ count ]] item(s) in your cart", "ok" : "Ok" }, "label": { "product": "Product", "price": "Price", "quantity": "Quantity", "total": "Total", "total_item": "Total item", "sub_total_top": "Cart Subtotal" } }, "collections": { "general": { "view_all": "View all", "clear_all": "Clear All", "no_matches": "Sorry, there are no products in this collection", "items_with_count": { "one": "[[ count ]] product", "other": "[[ count ]] products" }, "load_more": "Load More", "sidebar_btn": "Filter by" }, "sorting": { "title": "Sort by", "manual": "Featured", "best_selling": "Best Selling", "title_ascending": "Alphabetically, A-Z", "title_descending": "Alphabetically, Z-A", "price_ascending": "Price, low to high", "price_descending": "Price, high to low", "created_descending": "Date, new to old", "created_ascending": "Date, old to new" }, "filters": { "title_tags": "Filter", "all_tags": "All products", "categories": "categories", "title": "Filter", "color": "Color", "size": "Size", "brand": "Brand", "price": "Price", "green": "Green", "blue": "Blue", "red": "Red", "pink": "Pink", "black": "Black", "purple": "Purple", "white": "White", "orange": "Orange" }, "product_item": { "quick_shop": "Quick View", "compare": "Compare", "wishlist": "Add to Wishlist" } }, "contact": { "form": { "name": "Name", "email": "Email", "phone": "Phone Number", "message": "Message", "submit": "Submit", "post_success": "Thanks for contacting us. We'll get back to you as soon as possible.", "address": "Address", "telephone": "Telephone", "title": "Write us", "required": "Required" } }, "customer": { "account": { "title": "My Account", "details": "Account Details", "view_addresses": "View Addresses", "return": "Return to Account Details" }, "activate_account": { "title": "Activate Account", "subtext": "Create your password to activate your account.", "password": "Password", "password_confirm": "Confirm Password", "submit": "Activate Account", "cancel": "Decline Invitation" }, "addresses": { "title": "Your Addresses", "default": "Default", "add_new": "Add a New Address", "edit_address": "Edit address", "first_name": "First Name", "last_name": "Last Name", "company": "Company", "address1": "Address1", "address2": "Address2", "city": "City", "country": "Country", "province": "Province", "zip": "Postal\/Zip Code", "phone": "Phone", "set_default": "Set as default address", "add": "Add Address", "update": "Update Address", "cancel": "Cancel", "edit": "Edit", "delete": "Delete", "delete_confirm": "Are you sure you wish to delete this address?" }, "login": { "title": "Login", "desc": "If you have an account, sign in with your email address.", "email": "Email", "password": "Password", "forgot_password": "Forgot your password?", "sign_in": "Sign In", "guest_title": "Continue as a guest", "guest_continue": "Continue" }, "orders": { "title": "Order History", "order_number": "Order", "date": "Date", "payment_status": "Payment Status", "fulfillment_status": "Fulfillment Status", "total": "Total", "none": "You haven't placed any orders yet." }, "order": { "title": "Order [[ name ]]", "date": "Placed on [[ date ]]", "cancelled": "Order Cancelled on [[ date ]]", "cancelled_reason": "Reason: [[ reason ]]", "billing_address": "Billing Address", "payment_status": "Payment Status", "shipping_address": "Shipping Address", "fulfillment_status": "Fulfillment Status", "discount": "Discount", "shipping": "Shipping", "tax": "Tax", "product": "Product", "sku": "SKU", "price": "Price", "quantity": "Quantity", "total": "Total", "fulfilled_at": "Fulfilled [[ date ]]", "subtotal": "Subtotal" }, "recover_password": { "title": "Reset your password", "email": "Email", "submit": "Submit", "cancel": "Cancel", "subtext": "We will send you an email to reset your password.", "success": "We've sent you an email with a link to update your password." }, "reset_password": { "title": "Reset account password", "subtext": "Enter a new password for [[ email ]]", "password": "Password", "password_confirm": "Confirm Password", "submit": "Reset Password" }, "register": { "title": "Create Account", "first_name": "First Name", "last_name": "Last Name", "email": "Email", "password": "Password", "submit": "Create", "desc": "Creating an account is easy. Just fill in the form below." } }, "homepage": { "onboarding": { "product_title": "Your product's name", "product_description": "This area is used to describe your product’s details. Tell customers about the look, feel, and style of your product. Add details on color, materials used, sizing, and where it was made.", "collection_title": "Your collection's name", "blog_title": "Your post's title", "blog_excerpt": "Your store hasn’t published any blog posts yet. A blog can be used to talk about new product launches, tips, or other news you want to share with your customers. You can check out Shopify’s ecommerce blog for inspiration and advice for your own store and blog.", "blog_author": "Author name", "no_content": "This section doesn’t currently include any content. Add content to this section using the sidebar." } }, "layout": { "navigation": { "search": "Search", "toggle": "expand\/collapse", "expand": "expand", "collapse": "collapse", "all_categories": "All Categories" }, "cart": { "title": "Cart", "items_count": { "one": "item", "other": "items" } }, "customer": { "account": "Account", "log_out": "Log out", "logout": "Log out", "log_in": "Log in", "create_account": "Create account", "sign_up": "Sign up", "wishlist": "Wishlist" }, "footer": { "social_platform": "[[ name ]] on [[ platform ]]" }, "list_page": { "grid": "Grid", "list": "List" } }, "products": { "product": { "regular_price": "Regular price", "sold_out": "Sold out", "unavailable": "Unavailable", "on_sale": "Sale", "quantity": "Quantity", "add_to_cart": "Add to cart", "back_to_collection": "Back to [[ title ]]", "related_title": "Related Products", "qty_increase": "Increase", "qty_decrease": "Decrease", "deal_days": "Days", "deal_hours": "Hours", "deal_minutes": "Minutes", "deal_second": "Seconds", "select_option": "Select Option", "add_to_wishlist": "Add to Wishlist", "add_to_review": "Add to review", "compare_success_msg": "[[ product_title ]] has been added to comparing box successful", "compare_exist_msg": "[[ product_title ]] is exist in comparing box", "compare_cart_msg": "[[ product_title ]] has been added to shopping cart", "compare_remove_msg": "[[ product_title ]] has been removed from comparing box", "comparing_box": "Comparing box", "compare_no_items": "There is no items in comparing box", "wishlist_success_msg": "[[ product_title ]] has been added to wishlist successful", "wishlist_exist_msg": "[[ product_title ]] is exist in wishlist", "wishlist_cart_msg": "[[ product_title ]] has been added to shopping cart", "wishlist_box": "Wishlist", "wishlist_remove_msg": "[[ product_title ]] has been removed from wishlist", "wislist_no_items": "There is no items in wishlist", "upsell_cart_msg": "\"[[ product_title ]]\" has been added to shopping cart", "upsell_block_title": "Frequently bought with \"[[ product_title ]]\"", "upsell_cart_qty": "[[ count ]] item(s)", "upsell_product_page_title": "You may also like these products", "upsell_checkout_btn": "Checkout", "share": "Share product", "share_on_facebook": "Share on Facebook", "share_on_twitter": "Share on Twitter", "share_on_pinterest": "Share on Pinterest", "share_on_google": "Share on Google+", "share_on_linkedin": "Share on LinkedIn", "availability": "Availability", "in_stock": "In Stock", "out_of_stock": "Out of stock", "quick_overview": "Quick Overview", "details": "Details", "reviews": "Reviews", "first_review": "Be the first review", "tags": "Product Tags", "size_chart": "Size Chart", "options": "Options", "vendor": "Brand", "features": "Features", "sale_left_text": "[[ sales ]] SOLD. HURRY! ONLY A FEW LEFT!", "checkout_text": "Secured and trusted checkout with", "quick_view_details": "View details", "open_light_gallery": "Click here to open gallery images" }, "upsell": { "recommend_text": "Someone purchased a", "minute_ago": "minutes ago" } }, "gift_cards": { "issued": { "title_html": "Here's your [[ value ]] gift card for [[ shop ]]!", "subtext": "Your gift card", "disabled": "Disabled", "expired": "Expired on [[ expiry ]]", "active": "Expires on [[ expiry ]]", "redeem_html": "Use this code at checkout to redeem your [[ value ]] gift card", "shop_link": "Start shopping", "print": "Print this gift card", "remaining_html": "[[ balance ]] left", "add_to_apple_wallet": "Add to Apple Wallet" } }, "date_formats": { "month_day_year": "%B %d, %Y" } } }